This website, www.chintamanigems.com, (the "Website") is owned and operated by CHINTAMANI GEMS. Company is registered in INDIA.
You acknowledge that any use of the Website by you, including any transactions for which you use it, is subject to the Terms and Conditions set out below. This also includes our return, delivery and payment conditions (all conditions combined form our "Terms and Conditions"). Please note that these Terms and Conditions also apply to all contracts you enter with us by means of distance communication such as a telephone (e.g. when you view items on the Website and call us directly to place an order).
Please read through these Terms and Conditions carefully before using this website as your use of the website will signify your agreement to be bound by them.
We reserve the right to change these terms at any time. Any such changes will apply to new orders as soon as they are posted on the Website. It is your responsibility to read the Terms and Conditions each time you use the Website. Your continued use of the Website means that you are agreeing with the latest version of our Terms and Conditions. Any purchases you make are based on the version of the Terms and Conditions valid at the time of purchase.
At CHINTAMANI GEMS, we have committed ourselves to offering you high quality diamonds at contemporary prices, always supplemented by first-class service in our guarantees.
Diamond and gemstone certificates list the properties (features) of the examined diamond or gemstone and serve for quality assurance. At Chintamani Gems, we guarantee that each of our diamonds or gemstones has a certificate issued by one of the five leading gemology laboratories in the world (GIA, AGS, HRD, IGI or EGL) or by the Diamond Factory (DF) or by the International Colored Gemstone Laboratory (ICL). You may find that some of our competitors issue their own certificates.
You have the right to a copy of the information we keep about you. Please contact us in writing at:
Orders for goods are subject to availability. If we cannot deliver the goods you have ordered, we will inform you as soon as possible. When possible, we will provide you with a replacement of at least equivalent value. In this case, you have the option of either accepting the replacement or receiving a full refund of any amounts already paid for goods that cannot be delivered.
The price of the goods is, in general, the price displayed on the Website at the time of the order. Although we try to ensure that all prices on the Website are correct, the rates are detected live from the Global Exchange (real time), though errors may occur. We review the prices as part of the order confirmation. If the correct price of your goods is below our stated price, we will charge the lower amount when shipping the goods. IF A PRODUCT'S CORRECT PRICE IS HIGHER THAN THE PRICE STATED ON THE WEBSITE, WE WILL EITHER CONTACT YOU FOR FURTHER INSTRUCTIONS BEFORE DISPATCHING THE PRODUCT(S) OR REJECT YOUR ORDER AND NOTIFY YOU OF SUCH REJECTION. Once we have contacted you and informed you that the price is higher than the price stated on the Website, you can cancel your order free of charge. You will then receive a full refund. If an order is canceled this way, you agree that this releases us from any service obligations except the obligation to repay.
Delays can be unavoidable due to unforeseen factors, especially with custom-made items. Chintamani Gems assumes no liability for delays caused by slight negligence or failures to meet delivery deadlines caused by slight negligence. Nothing in this contract is intended to limit the liability for damage to life, body or health that is the result of a negligent breach of duty by Chintamani Gems or an intentional or negligent breach of duty by a legal representative or proxy of Chintamani Gems.
The risk of loss and damage to the goods shall pass to you when the goods are handed over.
2. All of our merchandise ship from the India. We ship using the India post all over the world, for USA we use United States Postal Service (USPS), FEDEX and DHL. For the All other countries than USA, the Item will be shipped with India Post registered shipping or FEDEX or UPS depending on speed shipping option choose while you checkout. Shipping methods can be upgraded depending on your order. Please contact us for more details. The delivery address is provided by you during the ordering process.
3. To secure your shipment, all items are required to be shipped with insurance which is not included with Free Shipping. This fee is not refundable.
Should a direct delivery not be possible due to a lack of acceptance, you are obliged to collect the goods within 5 working days of receiving notification from our delivery service that the goods are ready for collection. After the expiration of the period of 5 working days, the goods are considered rejected. In such cases, you will be reimbursed for the cost of the goods, minus the cost of delivery, if paid by you, and minus the costs charged to us by the respective shipping company for returning the goods to us. (If the goods are custom-made, we reserve the right to only reimburse the costs for the item(s) itself, but not the costs that arise as a result of the individualization of the item(s)).
You have the right to withdraw from this contract within fourteen days without statement of any reasons.
The withdrawal period is 7 days from the day on which you or a third party whom you have appointed and who is not the deliverer has taken possession of the goods (or the final goods, last partial shipment, or the last item(s) in contracts involving a single order for multiple goods or the delivery of a single good in multiple partial shipments).
To exercise your right of withdrawal, you must explicitly notify us (Chintamani Gems, email@example.com; +91 9737070030) of your decision to withdraw from the contract by sending us an unequivocal statement of your decision to do so (e.g. by call or email – most preferable). You may use the attached sample withdrawal notice for this purpose. However, this is not mandatory.
To comply with the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.Consequences of withdrawal
Should you choose to withdraw from this contract, we shall refund all payments which we have received from you without delay, including shipping costs (except for additional costs arising from selecting a shipping method different from the most cost-efficient standard delivery offered by us), no later than fourteen days from the date on which we have received your notice of withdrawal from this contract. The refund shall be issued using the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund.
You must send back the goods to us without delay, no later than fourteen days from the day on which you notified us about withdrawing from the contract. The withdrawal period is met if you dispatch the goods before the end of the fourteen day period. You will bear the direct costs of returning the goods.
If we bear the return costs in individual cases and after consulting with you, you must hand over the goods immediately or within fourteen days at the latest to the logistics company named by us. The deadline is met if you send the goods back before the fourteen-day period has expired.
We may withhold the refund until the items have been returned to us, or until you have provided evidence that you have shipped back the goods, whichever takes place first.
You only have to pay for any loss in value of the goods if this loss in value can be traced back to handling that is not necessary to check the nature, properties and functionality of the goods.
If the goods are in additional packaging within the outer packaging when delivered, e.g. in special additional protective packaging, gift packaging, a ring box or a jewellery box, this packaging is considered a part of the delivered goods and must be returned to us as well when the jewellery is returned. Otherwise, we may demand compensation for the costs incurred as a result of the failure to return said additional packaging.- End of withdrawal policy -Sample withdrawal form
(If you wish to withdraw from the contract, please fill in and return this form.)
1. To; firstname.lastname@example.org
2. Hereby I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)
3. Ordered on (*)/received on (*)
4. Name of consumer(s)
5. Address of consumer(s)
6. Signature of consumer(s) (only for paper notification)
(*) Delete as applicable.
If defective goods are returned, regardless of the legal basis for the return, the respective goods must be returned in full. If the goods are in additional packaging within the outer packaging (shipping box) when delivered, e.g. in special additional protective packaging, gift packaging, a ring box or a jewellery box, this packaging is considered a part of the delivered goods and must be returned to us as well when the jewellery is returned.
Certificates, if supplied, must also be returned. If the certificate is not returned, we will charge INR 40,000 plus VAT for a replacement certificate. You have the right to provide evidence that we have not incurred any costs or costs for the replacement certificate that is considerably lower than the aforementioned lump sum.
Should the goods show signs of deterioration (such as damage, wear and tear, etc.) that go beyond the deterioration caused by the intended use of the item(s), we can demand compensation from you. We reserve the right to offset this compensation against any repayments to you. In this case, our repayment to you can be reduced accordingly.
For safety reasons, we recommend that you do not put the name Chintamani Gems on the packaging of your return, as it contains the term "Gems". To arrange the return of defective goods, please contact your Chintamani Gems customer service representative who will provide you with further instructions.
If you have any questions about returning defective goods, please email us at email@example.com.
As soon as an inspection of the item(s) at the agreed location is possible, you will be notified. After that notification, you have three working days to inspect the item(s). If you do not inspect the item(s) within 3 working days, Chintamani Gems reserves the right to return the item(s) and withhold the deposit paid.
You must notify Chintamani Gems whether or not to proceed with the purchase within two working days of inspecting the item(s). If you do not reply within two working days, Chintamani Gems reserves the right to return the goods and withhold the deposit paid. If a purchase contract for the goods inspected is concluded, the deposit will be counted towards the purchase price and the remainder of the purchase price will be due.
In the event of an insufficient delivery, costs for special or additional packaging and other supplementary material may be charged. The cost of returning the goods to us and insuring them during transport shall be borne by you. The cost may vary depending on the country the goods are sent from and their value.
All returns for which a warranty claim is asserted are subject to verification and authentication by the Chintamani Gems team. The item(s) must be classified as defective as a result of a manufacturing defect by our production department.
If claims from this guarantee are asserted, the decision about the further procedure (exchange, repair or similar) depends on the individual case and will be discussed with you.
6. The terms for resizing outside the aforementioned 30 days depend on the item(s) selected and are as follows:
You acknowledge and agree that all copyrights, trademarks, and all other proprietary rights to all materials and content made available to you in order to use the Website remain with us at all times. You may only use this material if explicitly approved by us or our licensors (if applicable). The content of the Website (in particular videos, images, text, audio, audiovisual material and graphics) must not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means for any purpose except for the purpose specified below.
When purchasing custom-made goods from us, you acknowledge that all intellectual property rights to such goods remain the property of Chintamani Gems. If the aforementioned is not permitted under applicable law, you grant us an exclusive, irrevocable, worldwide, perpetual and unrestricted right to use the design of the custom-made goods, free of royalties. This includes, but is not limited to, the right to produce and commercially offer further items based on the respective custom-made goods. Unless we explicitly state otherwise, we do not grant you any rights to create copies or derivatives of these goods. You agree to refrain from doing so. Chintamani Gems reserves all rights to imagery related to the custom-made goods. In particular, Chintamani Gems is entitled to use this imagery for advertising purposes on all available channels, whether online or offline.